Some protocols and processes have changed due to the coronavirus pandemic. Learn how your housing experience will look different this year as we do our best to ensure your safety and success.


COVID-19 Housing Information

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University Housing offers guidance on refunds, prorations

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We recognize that this is a very challenging time for you. It has been for us as well. When the semester began, no one could have anticipated the extraordinary changes we have since experienced. You have transitioned from face-to-face instruction to remote learning. Now, many of you have returned to your homes, leaving the campus community that, we assure you, will be ready to welcome you back once this global crisis has passed.

We would like to thank you for your patience as we worked through a number of questions regarding refunds and credits for housing and meal plans. Here are a few clarifications:

Refunds & Prorations

  • Residents who move their belongings out of residence halls or apartments and complete an official checkout by Sunday, March 29, will receive a 25-percent credit of their spring housing and meal plan charges. This credit will be applied to their student accounts.
    • Students who have extenuating circumstances that will prevent them from moving out before or by March 29 should email
  • Residents who complete an official checkout after March 29 will receive a prorated credit based on the date they check out and return their key. This prorated credit will be applied to their student accounts.
  • Circumstances specific to each student’s account may affect the credit/refund process. If the student has an outstanding balance, the credit will be applied to the account balance. Limits required by specific scholarship and/or financial aid packages may restrict refunds being issued to the student. Once all resident accounts have been adjusted, residents will be notified by email of refund dates.
    • Housing and meals are being refunded together. Some technical difficulties have delayed refunds, but we are working diligently to resolve the issues. We are getting them out as quickly as we can.
  • If all semester expenses have been paid, the student will receive a refund. All students will need to enroll in direct deposit to receive refunds electronically.
    • If you do not have direct deposit, you should enroll using this form. You will also need to submit a voided check or your bank’s direct deposit form. Most banks have these forms on their websites. The forms must be preprinted.  Email both forms and a picture of your ULID to from your University email address. The Bursar’s Office will activate your direct deposit as soon as possible.
  • Residential students who have moved out but who wish to keep their meal plans, and non-residential students who are on meal plans and wish to continue using on-campus dining services through the end of the semester, should email
  • Meal plan declining balances will be rolled over to next semester.
  • Students who continue to stay on campus for the remainder of the semester will be responsible for their full semester room rate.

Email with questions. And, please, stay safe!